Upozornění: zprávy jménem Bastion Hotels

Dear guest,
Unfortunately, on Tuesday, March 10, a security incident occurred in part of our reservation system. As a result, certain guest data may have fallen into the wrong hands. The data in question includes the following: name, address, email address, telephone number, and nationality.

We understand that this may be unpleasant and possibly upsetting for you. That is why we are taking this incident very seriously. An extensive investigation is currently underway and we are in contact with the Dutch Data Protection Authority.

It is important to note that no payment details, identity documents, or identification documents were stolen.

We have also received reports that some people have received a text message or WhatsApp message that appears to have been sent on behalf of Bastion Hotels. These messages did not originate from Bastion Hotels. We strongly advise you not to respond to these messages and not to click on any links.

Bastion Hotels never sends payment requests for reservations via text message or WhatsApp.

Have you made a payment via such a link?

If so, please take the following steps as soon as possible:

1. Send an email with a copy or screenshot of the payment to [email protected]. Our team will then assist you where possible.
2. Block your credit card as soon as possible. You can do this via your banking app or by contacting your card issuer's 24/7 emergency line.

Important telephone numbers

• ICS (Visa/Mastercard): 020 - 6600611
• ING: 020 - 2288800
• ABN AMRO: 020 - 6600699
• Rabobank: 088 - 7226600

If you have any questions or concerns about a message you have received, please feel free to contact our customer service department. We are happy to help.

Kind regards,
Bastion Hotels