Privacy and cookie statement Bastion Hotels

Privacy and cookie statement Bastion Hotel Groep B.V.

Version: 2 
Date: 9 October 2018

This is the privacy and cookie statement for the websites www.bastionhotels.nl, www.bastionhotels.com, www.bestwesternschipholairport.nl and www.bestwesternschipholairport.com of Bastion Hotelgroep B.V. (hereinafter referred to as "Bastion", "we" or "us"). You will find more company and contact information at the bottom of this privacy and cookie statement.

If you use our websites, we (and third parties engaged by us) may process privacy-sensitive data from you. That may also be personal data. Bastion attaches great importance to process your personal data in a careful and secure way. This Privacy and Cookie Statement explains to you what data is collected, for what purposes this data is used and how we handle it.

Bastion recommends that you carefully read this privacy and cookie statement. Please note that this privacy and cookie statement can be changed regularly, for example when new functionalities are added to the websites.

General assumptions

Bastion considers it of great importance to handle your data in a safe and careful manner. That is why Bastion uses different core values:

• Providing information. We want to inform you as good as possible about how and why we process personal data. We do this through this privacy and cookie statement.
• Limiting the collection of personal data. We pay close attention to the fact that the collection of personal data is limited to what is required for your use of our websites and the products and services that you purchase from us.
• Securing personal data. We take measures (both technical and organizational) to protect your data and also require third parties who process personal data on our instructions.
• Permission for the processing of personal data. We ask for permission to process your personal data in cases where this is required under the General Data Protection Regulation.
• Rights of data subjects. We respect your rights with regard to the processing of personal data, such as your right to view, correct or remove personal data.

In this privacy and cookie statement you can read how Bastion puts these core values into practice. If you have any questions after reading this privacy and cookie statement, please feel free to contact us via the information as stated at the bottom of the statement.

Processing your personal data
If you use our websites, you may leave personal data behind. Which personal data that is, depends on the functionalities that you use via the websites. Below we explain for each functionality which personal data we process about you and for which these personal data are used.
Contact via the website

If you have questions or comments about our services, you can contact us directly via the websites. You can easily fill in a contact form on the websites. You can also use the chat function during our opening hours to submit your question directly to one of our employees.

If you use the contact form, we need a number of personal data from you in order to process your request. You are therefore requested to provide the following information in the contact form:
•    First Name
•    Sex
•    E-mail address
•     Telephone number (optional)
•     Your question or request

You grant us permission to process this data. The personal data you provide to us via the contact form will be stored by us for as long as necessary to handle your request in an appropriate manner. Our employee may ask you to provide additional information if this is necessary to handle your request. We will delete your personal data as soon as it is clear that your question has been answered satisfactorily.

Newsletter
You can sign up for our monthly newsletter on the websites. Through our newsletter we keep you informed of exclusive offers and service messages through personalized e-mails. If you want to sign up for our newsletter, we will store your e-mail address so that we can send you the newsletter. We also register the time at which you registered for the newsletter. Bastion must be able to prove that you have registered yourself and that your data has not been obtained in any other way.
You grant us permission to process this data. At the bottom of each newsletter of Bastion you will find a button with which you can easily unsubscribe. Once you unsubscribe from the newsletter, your e-mail address and the time of registration will be removed from our database. From that moment on you will no longer receive any newsletters from Bastion.

To reserve
On the websites you will be able to reserve with us and then manage this reservation. For reserving a hotel room, or by using an action, we ask you for different information from you, or from the persons on whose behalf you make the reservation, to provide us. We will retain the data that you enter in this form until our services have been fully completed, subject to any statutory retention periods. You grant us permission to process the following data:
• Account information (optional)
• Payment details
• First and last name
• E-mail address
• Phone number
 
Private account (formerly guest card)
Bastion offers you the possibility to create an account on our website. This way you can easily and quickly reserve a room. Moreover, you receive exclusive offers and you have access to your own online environment. To create a private account, we ask you the following information:
• First and last name
• Sex
• E-mail address (optional)
• Address (optional)
• Telephone number (optional)
• Date of birth (optional)
• Birthplace (optional)
• Occupation (optional)
• Company data (optional)
• Nationality (optional)

We will keep this information for the duration that your account is active. After canceling your account, we will delete your personal data as soon as possible, subject to any legal retention periods. We process this data on the basis of the agreement that you enter into with us when you create an account.

Business account (formerly Company Card)
Bastion also offers you the possibility to create a business account on our website. It is possible to book on account or to make fixed price agreements. In addition, you will receive exclusive offers and access to your personal business environment. To create a business account, we require the following information from you:
• First and last name
• Sex
• E-mail address
• Phone number
• Profession
•  Visit and billing address company
• VAT number
• Other company data
• Payment details

We will keep this information for the duration that your account is active. After canceling your account, we will delete your personal data as soon as possible, subject to any legal retention periods. We process this data on the basis of the agreement that you enter into with us when you create an account.

Cookies
Bastion uses cookies. Cookies are also placed by third parties that are enabled by Bastion when you use our website. A cookie is a small text file that is sent with the website and stored on your device. The information stored in a cookie can be transferred to our own secure servers or those of a third party engaged by us. This information may contain personal data, such as your IP address.

Types of cookies

When you visit our website, the following types of cookies can be placed:

• Functional cookies: Cookies that make sure the site works properly.
• Analytical cookies: Cookies which allows us to measure the usage of the site. The collected data will be combined and aggregated to allow us to do static analyses.
• Social cookies: Cookies that allow us to share the contents of this site on social networks. Social networks profile and track users. By accepting these cookies you allow social networks to track your browsing activity.
• Advertisement cookies: Cookies which allow us to offer you tailored content based on your browsing behavior. By accepting these cookies you allow advertising networks to track your browsing activity.
• Other cookies: Cookies which do not apply to the categories above. By accepting these cookies you allow social, advertising or other networks to track your browsing activity.

Cookies placed
When you visit our website for the first time, a banner is displayed on the use of cookies. If you click on "agree" in the banner, you give us permission to place the cookies.
Below you will find some examples of cookies that will be placed.

A more detailed overview of the cookies that will be placed can be found at the bottom of this page.

We do not have complete control over what the third parties themselves do with the personal data obtained via the placed cookies. More information about how these parties store the personal data obtained and what they do with this data can be found in the privacy statement of the relevant party. Please note that these statements may change regularly.

Switching cookies on and off
You can disable the placing of cookies by changing your browser settings. View the manual of your browser for detailed instructions. In addition, keep in mind, that certain functionalities on the website may not work or only partially work if you disable the cookies.

Delete cookies
Most cookies have a best-before date. This means that they automatically expire after a certain period of time and no longer record data from your site visit. You can also choose to manually delete the cookies before the expiry date has expired. Consult the manual of your browser for detailed instructions.

Third party websites
This statement does not apply to websites of third parties that are referred to on our own website. We can not guarantee that these third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy statement of the relevant website before using these websites.

Security
Bastion believes it is important to handle your personal data in a safe way. For this reason we offer our website via a secure connection. This security can be recognized in most Internet browsers by a green lock in the address bar. The personal data you provide via the website are sent encrypted. In this way, it is more difficult for malicious parties to intercept your personal data. We also work hard internally to process your personal data in a secure manner. For example, we work with target-related access restrictions and there is control on the assigned powers of our employees.

Your rights
Under the General Data Protection Regulation you have a number of rights with regard to your personal data:
• You can ask for an explanation about which personal data is being processed and for what purposes that personal data will be used.
• You can have errors corrected in processed personal data, or delete personal data that is obsolete or redundant.
• You can withdraw the consent you have given via the website to process certain personal data at any time.
• You can lodge an objection to the way in which you use personal data.
• You can ask if we want to transfer your data to another party.
• You have the right to limit the processing of your data.

You can contact Bastion directly if you wish to exercise your rights, or if you have a question about how Bastion handles your personal data. See our contact details at the end of this privacy and cookie statement. To prevent misuse, Bastion can ask you to identify yourself if you turn to us to exercise certain legal rights.

Authority Personal Data
Of course Bastion will gladly help you if you have complaints about the processing of your personal data. Under the General Data Protection Regulation, you also have the right to file a complaint with the Dutch Data Protection Authority (the Dutch Data Protection Authority) or another European data protection officer.

Changes to this privacy and cookie statement
We reserve the right to amend this privacy and cookie statement. Changes will be published on our website. It is advisable to consult this statement regularly so that you are aware of any changes.
 

Contact- en bedrijfsgegevens

Bastion Hotelgroep B.V.
Postbus 7024
3502 KA Utrecht
E-mail: [email protected]
Telefoonnummer: +31 (0)30 267 16 16
KvK-nummer: 20081363
BTW-nummer: NL804546654B01

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