Coronavirus (COVID-19) measures22 April 2020
Dear guests and bookers,
We’d like to inform our guests and clients about the impact of the corona virus (COVID-19) on Bastion Hotels’ daily operations. We’re taking appropriate measures to protect the health of all our guests and employees and to limit further spread of the virus. To do so, we follow the recommendations of the RIVM (National Institute for Public Health and Environment). You can consult these recommendations on the RIVM website.
[CLICK HERE FOR DUTCH VERSION]
Questions about reservations
Bastion Hotels still welcomes you as our guest. We’re currently taking reservations.
In some cases, we can discard the cancellation policies of current reservations. If you’d like to know if your current reservation can be cancelled or moved, please contact our Reserverations department via firstname.lastname@example.org.
Opening hours customer support [email]:
Monday - Friday: 08:00 - 20:00 hours
Saturday: 10:00 - 18:00 hours
Sunday: 10:00 - 14:00 hours
Opening hours customer support [phone]:
Monday - Friday: 08:00 - 17:30 hours
All hotels are open!
On March 15, 2020, the Dutch government decided to close all restaurants and cafés until May 20, 2020. Hotels will not be closed, but we're taking appropriate measures to protect our hotel guests and employees. We follow the guidelines of RIVM.
Examples of measures in our hotels:
- Extra attention to cleanliness and personal hygiene
We will put extra attention in our cleaning protocols and the personal hygiene of our employees. In addition to this, we will engage extra manpower to keep the contact points in the hotel (including handles, stair railings, check-in desk, lift buttons and public sanitary facilities) permanently clean. In the hotels’ common areas, you will find disinfectants which guests and employees can use.
- We will serve our guests from a distance
We will serve our guests from a distance, without sacrificing our hospitality. We will keep an appropriate distance (at least an arm's length) from our guests, for example during check-in and payment. Payments can only be done by Maestro or credit card. The counter and payment terminal are regularly disinfected. As a guest, you can use our online check-in before arrival to limit contact at the check-in desk.
Food & beverages
Food and beverages are still available for all hotel guests. Our restaurants are only open for hotel guests. Of course, we take the health and safety of our guests very seriously when serving you, and we operate within the possibilities of the current rules and regulations. If desired, you can enjoy your breakfast, lunch and/or dinner in your hotel room. Our employees are ready to provide you with the best possible service to guarantee a pleasant stay.
Information & questions
We can imagine that the continuous flow of information may be confusing. If you still have questions after reading the information below, please do not hesitate to contact our Guest Support via the contact form or by calling +31 (0)30 267 1616. (only available by phone: Monday - Friday from 8.30 am to 5.30pm).