Coronavirus (COVID-19) measures [Update: 23-03-2020]16 March 2020
Dear guests and bookers,
We’d like to inform our guests and clients about the impact of the Corona virus (COVID-19) on Bastion Hotels’ daily operations. We’re taking appropriate measures to protect the health of our guests and to limit further spread of the virus. To do so, we follow the recommendations of the RIVM (National Institute for Public Health and Environment). You can consult these recommendations on the RIVM website.
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Questions about reservations
Bastion Hotels still welcomes you as our guest. We’re currently taking reservations.
In some cases, we can discard the cancellation policies of current reservations. If you’d like to know if your current reservation can be cancelled or moved, please contact our Reserverations department via firstname.lastname@example.org.
Opening hours customer support [email]:
Monday - Friday: 08:00 - 20:00 hours
Saturday & Sunday: 10:30 -14:30 hours
Opening hours customer support [phone]:
Monday - Friday: 08:00 - 17:30 hours
All hotels are open!
On March 15, 2020, the Dutch government decided to close all restaurants and cafés until April 6, 2020. Hotels will not be closed, but there are limitations for the restaurants and bars inside the hotels.
Examples of measures in our hotels:
- Extra attention to cleanliness and personal hygiene
We will put extra attention in our cleaning protocols and the personal hygiene of our employees. In addition to this, we will engage extra manpower to keep the contact points in the hotel (including handles, stair railings, check-in desk, lift buttons and public sanitary facilities) permanently clean. In the hotels’ common areas, you will find disinfectants which guests and employees can use.
- We will serve our guests from a distance
We will serve our guests from a distance, without sacrificing our hospitality. We will keep an appropriate distance (at least an arm's length) from our guests, for example during check-in and payment. Payment is only possible by Maestro or credit card (no cash payments). The counter and payment terminal are regularly disinfected. As a guest, you can use our online check-in before arrival to limit contact at the check-in desk.
Food & beverages
Food and beverages are still available for all hotel guests. Of course, we take the health and safety of our guests very seriously when serving you, and we operate within the possibilities of the current rules and regulations. In order to serve our guests, we offer several alternative options, such as:
Pre-packaged breakfast-to go is available on request. You can order your breakfast at the front desk or by phone.
Lunch (incl. drinks) can be ordered at the front desk or by phone. You can collect your lunch at the front desk and eat it in your room. You can also order a lunch package to go.
Dinner (incl. drinks) can be ordered at the front desk or by phone. You can collect your dinner at the front desk and eat it in your room.
We can imagine that the continuous flow of information may be confusing. If you still have questions after reading the information below, please do not hesitate to contact our Guest Support via the contact form or by calling +31 (0)30 267 1616. (only available by phone: Monday - Friday from 8.30 am to 5.30pm).
Maik Willems, Bastion Hotels