Coronavirus (COVID-19) measures12 January 2021
Last update: 12-01-2021
Dear guests and bookers,
We’d like to inform our guests and clients about the impact of the corona virus (COVID-19) on Bastion Hotels’ daily operations. We’re taking appropriate measures to protect the health of all our guests and employees and to limit further spread of the virus. To do so, we follow the measures and recommendations of the RIVM (National Institute for Public Health and Environment). You can consult these measures and recommendations on the RIVM website.
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Questions about reservations
Bastion Hotels welcomes you as our guest. We’re currently taking reservations. Would you like to have the possibility to cancel your reservation? Choose a deal with a flexible cancellation policy, which allows you to cancel your reservation free of charge before 12:00 PM on the day prior to your arrival.
If you have a question about a current reservation, please contact our Reserverations department via [email protected].
Opening hours customer support [email]:
Monday - Friday: 08:00 - 18:30 hours
Saturday: 10:00 - 16:00 hours
Sunday: 10:00 - 12:00 hours
Opening hours customer support [phone]:
Monday - Friday: 08:00 - 18:00 hours
All hotels are open!
All Bastion Hotels are open. We're taking appropriate measures to protect our hotel guests and employees. We follow the guidelines of RIVM.
Examples of measures in our hotels:
- The restaurant and bar are closed
From December 15 2020, the restaurant and bar will be closed to hotel guests (and non-hotel guests). Food and drinks can only be ordered by telephone, picked up and consumed in the room.
- Mandatory face masks
From the 1st of December, it is mandatory to wear a face mask for guests and staff in the public areas. Our public areas are the restaurant, lobby, reception and gym. The mask may only be taken off as soon as there is a seat at the table or at the bar.
- Extra attention to cleanliness and personal hygiene
We will put extra attention in our cleaning protocols and the personal hygiene of our employees. In addition to this, we will engage extra manpower to keep the contact points in the hotel (including handles, stair railings, check-in desk, lift buttons, light switches and (public) sanitary facilities) permanently clean. In the hotels’ common areas, you will find disinfectants which guests and employees can use.
- We will serve our guests from a distance
We will serve our guests from a distance, without sacrificing our hospitality. We will keep an appropriate 1,5 meter distance from our guests, for example during check-in and payment. The counter and payment terminal are regularly disinfected. As a guest, you can use our online check-in before arrival to limit contact at the check-in desk.
Food & beverages
Eating and drinking is possible in all Bastion Hotels. For breakfast and lunch packages can be ordered at the reception. For dinner there is a special menu available, also this order has to be done by phone at the reception. Our staff is ready to provide you with the best possible service and to make your stay as pleasant as possible:
- Food and drinks must be ordered by telephone
- The food and drinks should be consumed in the hotel room
- For non-hotel guests it is not possible to make use of our pick-up facilities.
- After 20:00 no more alcohol will be served or sold through the orders.
- The kitchen is open until 22:00 hours.
Restaurant & terrace
The restaurant and terrace are closed to all hotel guests and non-hotel guests. Food and drinks can be collected at the reception by phone order.
Fitness & pool
The fitness rooms are closed in all hotels. The swimming pools at Bastion Hotel Apeldoorn, Bastion Hotel Amsterdam Airport and Best Western Amsterdam Airport Hotel are also closed.
In our free Airport Shuttles, rules apply to protect the health of our guests and employees
• Always wear a face mask (required)
• Let everyone get off of the bus before you get on
• Follow the indicated walking route (one-way traffic)
• Do not travel with corona-related symptoms
• Follow the instructions and always keep your distance
Information & questions
We can imagine that the continuous flow of information may be confusing. If you still have questions after reading the information below, please do not hesitate to contact our Guest Support via the contact form or by calling +31 (0)30 267 1616. (only available by phone: Monday - Friday from 8.30 am to 6.00pm).