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Coronavirus (COVID-19) measures

01 July 2020

Dear guests and bookers,

We’d like to inform our guests and clients about the impact of the corona virus (COVID-19) on Bastion Hotels’ daily operations. We’re taking appropriate measures to protect the health of all our guests and employees and to limit further spread of the virus. To do so, we follow the recommendations of the RIVM (National Institute for Public Health and Environment). You can consult these recommendations on the RIVM website.

[CLICK HERE FOR DUTCH VERSION]

Questions about reservations

Bastion Hotels welcomes you as our guest. We’re currently taking reservations. Would you like to have the possibility to cancel your reservation? Choose a deal with a flexible cancellation policy, which allows you to cancel your reservation free of charge before 12:00 PM on the day prior to your arrival.

If you have a question about a current reservation, please contact our Reserverations department via reservations@bastionhotels.nl.

Opening hours customer support [email]:
Monday - Friday: 08:00 - 20:00 hours
Saturday: 10:00 - 18:00 hours
Sunday: 10:00 - 14:00 hours

Opening hours customer support [phone]:
Monday - Friday: 08:00 - 17:30 hours

All hotels are open!

All Bastion Hotels are open. We're taking appropriate measures to protect our hotel guests and employees. We follow the guidelines of RIVM.

Examples of measures in our hotels:

  • Extra attention to cleanliness and personal hygiene
    We will put extra attention in our cleaning protocols and the personal hygiene of our employees. In addition to this, we will engage extra manpower to keep the contact points in the hotel (including handles, stair railings, check-in desk, lift buttons and public sanitary facilities) permanently clean. In the hotels’ common areas, you will find disinfectants which guests and employees can use.
  • We will serve our guests from a distance
    We will serve our guests from a distance, without sacrificing our hospitality. We will keep an appropriate 1,5 meter distance from our guests, for example during check-in and payment.  The counter and payment terminal are regularly disinfected. As a guest, you can use our online check-in before arrival to limit contact at the check-in desk.

Food & beverages

All restaurants are open. If you're not a hotel guest, you are required to make a reservation (by phone). Of course, we take the health and safety of our guests very seriously when serving you, and we operate within the possibilities of the current rules and regulations. If desired, you can enjoy your breakfast, lunch and/or dinner in your hotel room. Our employees are ready to provide you with the best possible service to guarantee a pleasant stay.

Restaurant & terrace

We keep a distance of 1.5 meters as much as possible. Reservations are required and all guests have a fixed seat. The terraces of our hotels are also open. Here, a maximum of 4 people per table applies.

Fitness & pool

The fitness rooms in our hotels are reopened per 1-7-2020. In the fitness rooms, a maximum of 2 people is allowed. The swimming pool in Bastion Hotel Apeldoorn and Bastion Hotel Schiphol Airport are also accessible to guests. In all cases, a distance of 1.5 meters should be kept as much as possible.

Airport shuttles

In our free Airport Shuttles, rules apply to protect the health of our guests and employees

•    Always wear a face mask (required)
•    Let everyone get off of the bus before you get on
•    Follow the indicated walking route (one-way traffic)
•    Do not travel with corona-related symptoms
•    Follow the instructions and always keep your distance

Information & questions

We can imagine that the continuous flow of information may be confusing. If you still have questions after reading the information below, please do not hesitate to contact our Guest Support via the contact form or by calling +31 (0)30 267 1616. (only available by phone: Monday - Friday from 8.30 am to 5.30pm).

Kind regards,

Maik Willems
Bastion Hotels


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