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How can I change or cancel my reservation?

At Bastion Hotels you have the possibility to book a hotdeal or a flexdeal. When booking a flexdeal via bastionhotels.com, you have the possibility to change or cancel your reservation free of charge until 12:00 on the day of arrival. You can easily cancel a flexdeal yourself via this website.

• Do you want to cancel your flexdeal reservation? 
    • You can easily arrange this yourself via online cancellation.
     Are you stuck? Please contact us via the contact form.

• Do you want to change your flexdeal reservation? 
    • With account: log in with your My Bastion account and click on 'Reservations'. Then click on the 'Edit' button for the relevant reservation.
    • Without an account? Please contact our Reservations Department by telephone so that we can arrange your change.

Please note: Hotdeal reservations cannot be canceled.

Need help?

Bastion Hotels is more than willing to help you with booking a hotel room. Do you need help? Please call or email our customer service.

Contact us

Openinghours customer service
Monday – Friday: 08:00 until 17:30
Saturday and Sunday: 10:30 until 14:30

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